Responding to customer feedback

Some of the regular readers of this blog will know that I recently had a bad experience shopping at Audi Cheshire Oaks. I thought it only fair to Audi to update readers on action taken since I blogged about the experience.

First of all well done Audi – I was contacted via twitter, they apologised and asked for my contact details and promised to look into it – so far so good – definitely on the right track to making me happy.

They even followed through – I had a phone call from the sales man that I spoke to in the showroom who was vey apologetic and wanted to put things rights. Slightly frustrated that I had to explain to him what I wanted a quote for (again) having told him all of the details 10 days earlier during my visit to the showroom – but I guess you can’t expect everything to be perfect.
The difference this time is that he followed it up by actually sending me the quote – It seems third time really is lucky – Certainly more proactive …..

So after all of that am I going to do a deal with the company? In honesty probably not – at least not from Audi Cheshire Oaks ….. To my mind if this is the service you get prior to making a purchase then I dread to think what the after sales service will be like but it is comforting to know that Audi as a company do take complaints seriously and do seem to act upon them – that means that I’m definitely not put off Audi as a company – to my mind that is successful damage limitation for which the company must be commended.

Anyone else had any good or bad experiences?

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Categories: Automation, Customer Service, Technology, Travel | Tags: , | Leave a comment

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