Customer Service Category

@United Airlines: How not to do customer service

Regular readers of this blog will know that I’m the first to give credit when customer service works but also believe that when companies fail it needs to be pointed out so that they can improve for the benefit of everyone in the future. This is especially true when a company is attempting to use […]

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Data Access in America

You may remember that last year I blogged about the costs associated with Data Access in Europe. Coming to America I knew that using my mobile wouldn’t be cheap; or at least that was my assumption before I travelled. I have, however, come up with some innovative solutions that have surprised me as to how […]

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Data access in Europe

This week I’ve taken a holiday to Sorrento in southern Italy. Naturally I couldn’t come away without bringing some technology with me – I have my iPhone, iPad and (in the hotel room) my laptop has come along for the ride. Something which I’m finding slightly frustrating is that the SIM card in my iPad […]

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Responding to customer feedback

Some of the regular readers of this blog will know that I recently had a bad experience shopping at Audi Cheshire Oaks. I thought it only fair to Audi to update readers on action taken since I blogged about the experience. First of all well done Audi – I was contacted via twitter, they apologised […]

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Technology and Customer Service

I had cause to visit my local Audi Dealership today at Cheshire Oaks earlier today. I’ve been considering a new car for some time and thought that today might just be the day. During my visit the customer service I received wasn’t what I would consider up to scratch – I was made to feel […]

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