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@United Airlines: How not to do customer service

Regular readers of this blog will know that I’m the first to give credit when customer service works but also believe that when companies fail it needs to be pointed out so that they can improve for the benefit of everyone in the future. This is especially true when a company is attempting to use […]

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Are you ready to “vine”

We all live in the age of social media and I’ve adopted pretty much everything going. I remember doing my a-levels and MySpace was the big thing. My space was founded in 2003 and I loved it. At the same time we had other sites such as Bebo which although I had an account never […]

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Footsqueek Blog: How long do you spend online?

As some readers might know I am Managing Director at Footsqueek (The Mobile App Company). Footsqueek does a lot of works schools and has a keen interest in education. One of the contributors to the Footsqueek blog recently posted a fascinating article about Information OverloadĀ in the 21st Century and as part of the article he […]

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The Future and Social Networks

Social networking is an interesting concept in todays society – I guess like most people who use the internet it’s become part of my everyday life. The question i’ve been asking myself recently though is why? It seems that once everyone you know is a friend on facebook it somehow looses it’s appeal – anyone […]

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How “social” is “social media”?

It occurs to me that the world seems to have become obsessed with “Social Media” – but what does the term actually mean? Websites like FaceBook and Twitter seem to have coined the term for themselves in such a way that the brands are used almost interchangeably when discussing social media but the idea of […]

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