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Technology and Customer Service
Posted on September 17, 2012 2 Comments
I had cause to visit my local Audi Dealership today at Cheshire Oaks earlier today. I’ve been considering a new car for some time and thought that today might just be the day. During my visit the customer service I received wasn’t what I would consider up to scratch – I was made to feel […]
Is Design More Important than Functionality?
Posted on September 13, 2012 Leave a Comment
I have worked for several years with developers and designers; arguments often rage between the two groups about what’s more important design or functionality. It’s also interesting to put clients into this mix. When demonstrating a new system it always fascinates me how end users react. Typically if the system “looks” visually stunning functional deficiencies […]
How “social” is “social media”?
Posted on September 2, 2012 3 Comments
It occurs to me that the world seems to have become obsessed with “Social Media” – but what does the term actually mean? Websites like FaceBook and Twitter seem to have coined the term for themselves in such a way that the brands are used almost interchangeably when discussing social media but the idea of […]
Automation
Posted on August 29, 2012 Leave a Comment
Bill Gates Once Said The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to inefficient operation will magnify the inefficiency. Over recent years automation has become a feature of day to day life and our lives […]
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