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@United Airlines: How not to do customer service

Regular readers of this blog will know that I’m the first to give credit when customer service works but also believe that when companies fail it needs to be pointed out so that they can improve for the benefit of everyone in the future. This is especially true when a company is attempting to use […]

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Online and in flight

Following my thoughts on data access in Europe I am now flying home from Italy and I’ve started to contemplate Internet access in the air. Remember the days when you walked into a hospital and were told to switch off your mobile phone? Then one day this seemed to stop being important – someone realised […]

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Working on the move

In recent years its become much easier for people to work on the move no matter what their location. This was brought home to me when I was in Dublin recently and I received a text message from a client. With relative ease I was able to connect to a wifi network, logon to his […]

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Traveling with Tech

This weekend I’m visiting Dublin – a city that I’ve never been to before. I thought it would be interesting to take a look at the technology that I’ve used to get me here and how I’ve relied on technology to enhance my visit. My journey to Dublin actually started when I booked my flights. […]

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